Key Facts

  • Starting
    Throughout the year
    Location
    Kingston Hall Road Centre
    Duration
    3 Years
    Study Mode
    Combination of work and study
    Start Date
    Throughout the year
    Level
    Level 3
    Code
    KSF3048AS

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Information Communications Technician Apprenticeship - Level 3

Information Communications Technician Apprenticeship - Level 3

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Organisations rely on computer and communications systems in all areas of their operations and decision-making processes. It is crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage.) Either on-premises or for end-users, provisioned as cloud services that are required to deliver and support the information systems needs of an organisation.

Apprenticeships are flexible and designed to offer a structured program of learning to fit around the needs of the individual and the employer. Learning takes place mainly during employment through the development of on the job skills supported by off the job training which will take place at Kingston College typically for one day week. The apprenticeship leads to nationally recognised qualifications.

  • Entry Requirements


    Individual employers will set the selection criteria, but this is likely to include five GCSEs, including English, Mathematics and a Science or Technology subject.

  • Course Content


    The IT Support and Networking pathways includes the following units;

    • Business Practices
    • Networking
    • Cloud services
    • Operating Systems and Applications
    • Support and Automation
    • Interpersonal Skills

  • Progression Next Steps


    On successful completion of this course students can progress onto further qualifications within IT or a higher apprenticeship or undergraduate courses such as a Foundation Degree or HNC.

  • Additional Information


    Click on the Apply link on this page to start the application process if you are in or have secured suitable employment for the Apprenticeship.

    For further guidance and information if you are not currently employed in a suitable role please have a look at Apprenticeship FAQs

    If you are an employer and interested in any of our Apprenticeships for your staff, please email our dedicated Apprenticeship team at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Course Structure


    The course is split into a number of phases: On-programme training and development takes place during this part of the apprenticeship, with apprentices attending college one day a week plus assessment in the workplace. During this time, you will develop a portfolio. During their training, apprentices will develop the knowledge, skills and behaviours expected from a competent IT Technician.

    End Point Assessment (EPA) is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the overall grade available is distinction, pass or fail.

    The apprenticeship duration is a minimum of 18 months plus EPA. One day a fortnight at College, one day a fortnight on the job and independent learning with a minimum of four days per week employed in suitable employment.

  • Assessment Details


    The employer decides when the apprentice is competent in the role and writes a reference.

    The apprentice has to successfully achieve their End Point Assessment (EPA) which includes;

    • A work-based assessment
    • Professional Interview underpinned by a portfolio of evidence