Customer Service Practitioner Apprenticeship

The role of a customer service practitioner is to key to the delivery of high quality products and services to the customers of their organisation.

Common elements of the role include:

You may be the first point of contact and work in any sector or organisation type.

Entry Requirements

You must have achieved at least Level 1 in both English & Maths before you start the Apprenticeship. If you have not achieved Level 2 in English & Maths, you will be required to work towards this as part of your Apprenticeship programme.
Course Content
As part of the course you will learn a number of new skills including:
- Delivering high quality customer service
- Communication & body language skills
- Employability skills for future progression opportunities
- Time management & personal organisation
- How to manage difficult situations.
Progression Next Steps

This standard provides you with a progression into several career paths in both private and public sector roles. As well as ensuring a solid foundation in customer services skills that will underpin your employability prospects.
Course Structure

You will work for 4 days per week in a customer service role with a local employer. 1 day per week you will attend College to complete additional relevant upskilling training.
Assessment Details

You will create a log of off-the-job training activities, and sit a final End-Point Assessment interview at the end of the Apprenticeship programme.